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Store Policies

Store Policies

Returns and Exchanges

Returns within 14 days

If you are not 100% satisfied for any reason with your items from Banner Artz ©, please return them within 14 days for a full refund (less original shipping costs) or exchange. To return or exchange your product please call Customer Service at 704-480-8082 Monday – Friday, 9:00 a.m. – 6:00 p.m. EST, to obtain your Return Authorization Number (RA#).

Returns between 14 and 30 days

Items returned after 14 days but before the 30 day return limit are eligible for a credit toward future purchases only. A 20% restocking fee will be charged for all items returned after 14 days of receipt. Credits must be used with 30 days from the time they are issued. No returns can be accepted after 30 days.

Terms and Conditions for All Returns

All returns must be in their original, unopened packaging and have a Return Authorization # on the shipping label. We suggest using UPS and insuring your package. No COD’s or Outside Contractor packaging or shipping charges will be accepted. Credits and refunds will be issued upon receipt and inspection of goods.

Customized Items

Banner Artz © cannot offer a refund for any item that is customized. Customers will receive a proof prior to running the job for a Personalized or Custom project. After the customer gives us their approval, we cannot accept any responsibility for errors made or missed by the customer. If a printing or production error is made on our part, Banner Artz © will be glad to reprint the project.

Banner Notations

We cannot guarantee color matches due to the variations within dye lots. Also, items printed on fabric will respond differently than items done on vinyl. However, we will strive to make sure that multiple banners in an order will closely match. Also, customers should understand that the color of their proof could be different from the final printing due to variations in computer monitors. The sizes on our banners may vary within an inch in each direction due to various finishing techniques. Please allow for this when planning your installation or display.

*PRIVACY NOTICE* *This privacy notice discloses the privacy practices for www.BannerArtz.com
This privacy notice applies solely to information collected by this web site. It will notify you of the following: *

*1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.*
*2. What choices are available to you regarding the use of your data. *
*3. The security procedures in place to protect the misuse of your information. *
*4. How you can correct any inaccuracies in the information. *
*Information Collection, Use, and Sharing*
*We are the sole owners of the information collected on this site. We
only have access to/collect information that you voluntarily give us via
email or other direct contact from you. We will not sell or rent this
information to anyone. *

*We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.*

*Unless you ask us not to, we may contact you via email in the future to
tell you about specials, new products or services, or changes to this
privacy policy.*

Your Access to and Control Over Information*

*You may opt out of any future contacts from us at any time. You can do
the following at any time by contacting us via the email address or phone number given on our website:*
*- See what data we have about you, if any. *
*- Change/correct any data we have about you.*
*- Have us delete any data we have about you.*
*- Express any concern you have about our use of your data.*

**Security*

*We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.*

*Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.*

*While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable
information. The computers/servers in which we store personally identifiable information are kept in a secure environment. *

*
**If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 704-470-4363 or via email.

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