Store Policies
Returns and Exchanges
Returns within 14 days
If you are not 100% satisfied
for any reason with your items from Banner Artz ©,
please return them within 14 days for a full refund (less original shipping
costs) or exchange. To return or exchange your product please call Customer
Service at 704-480-8082 Monday – Friday, 9:00 a.m. – 6:00 p.m. EST, to obtain your Return Authorization Number (RA#).
Returns between 14 and 30 days
Items returned after 14 days
but before the 30 day return limit are eligible for a credit toward future
purchases only. A 20% restocking fee will be charged for all items returned
after 14 days of receipt. Credits must be used with 30 days from the time they
are issued. No returns can be accepted
after 30 days.
Terms and Conditions for All Returns
All returns must be in their
original, unopened packaging and have a Return
Authorization # on the shipping label. We suggest using UPS and insuring your
package. No COD’s or Outside Contractor
packaging or shipping charges will be accepted. Credits and refunds will be
issued upon receipt and inspection of goods.
Customized Items
Banner Artz
© cannot offer a refund for any item that is customized. Customers will receive
a proof prior to running the job for a Personalized or Custom project. After
the customer gives us their approval, we cannot accept any responsibility for
errors made or missed by the customer. If a printing or production error is
made on our part, Banner Artz © will be glad to
reprint the project.
Banner Notations
We cannot guarantee color
matches due to the variations within dye lots. Also, items printed on fabric
will respond differently than items done on vinyl. However, we will strive to
make sure that multiple banners in an order will closely match. Also, customers
should understand that the color of their proof could be different from the final
printing due to variations in computer monitors. The sizes on our banners may
vary within an inch in each direction due to various finishing techniques. Please allow for this
when planning your installation or display.